Workplace: Home office
Reporting to: Service Manager
Your daily tasks at GP:
- Be the first point of contact for customer inquiries regarding technical support via email or phone.
- Assist customers in troubleshooting issues remotely or on-site by asking relevant questions and having the ability to diagnose problems.
- Support customers during commissioning, both remotely and on-site.
- Identify the best solution as quickly as possible based on the problem and details reported by customers.
- Ensure good communication between our partners and the manufacturer.
- Assist customers throughout the problem resolution process.
- Record customer inquiries and issues in the internal register.
- Know and master our solutions to effectively communicate them to customers.
- Identify and suggest continuous process improvements to achieve customer satisfaction.
- Follow up and update customer information.
- Train partners.
Who are you?
Education: Bac +2 in electrical energy or electrotechnics
Experience: Minimum 2 years in photovoltaic energy
Your strengths:
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Intermediate proficiency in English
You are:
- A great team player
- Well-organized and results-oriented
- Independent and motivated
- Good listener with excellent communication skills
- Customer satisfaction-focused
Join a dynamic environment with a close-knit team:
- Compensation based on profile
- Permanent contract (CDI)
- Possibility of remote work
Aplicar
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