Technicien Service

Tipo de contrato :

  • CDI

Trabalho :

  • Engenharia

País :

  • França

Workplace: Home office
Reporting to: Service Manager

Your daily tasks at GP:

  • Be the first point of contact for customer inquiries regarding technical support via email or phone.
  • Assist customers in troubleshooting issues remotely or on-site by asking relevant questions and having the ability to diagnose problems.
  • Support customers during commissioning, both remotely and on-site.
  • Identify the best solution as quickly as possible based on the problem and details reported by customers.
  • Ensure good communication between our partners and the manufacturer.
  • Assist customers throughout the problem resolution process.
  • Record customer inquiries and issues in the internal register.
  • Know and master our solutions to effectively communicate them to customers.
  • Identify and suggest continuous process improvements to achieve customer satisfaction.
  • Follow up and update customer information.
  • Train partners.

Who are you?

Education: Bac +2 in electrical energy or electrotechnics
Experience: Minimum 2 years in photovoltaic energy

Your strengths:

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Intermediate proficiency in English

You are:

  • A great team player
  • Well-organized and results-oriented
  • Independent and motivated
  • Good listener with excellent communication skills
  • Customer satisfaction-focused

Join a dynamic environment with a close-knit team:

  • Compensation based on profile
  • Permanent contract (CDI)
  • Possibility of remote work

Aplicar

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